Privacy Policy

ANUBHUTI BY PRADEEPA

Effective date: 15 September 2026
Last updated: 15 September 2026

1. ABOUT THIS PRIVACY POLICY

Anubhuti by Pradeepa respects your privacy and is committed to handling personal information fairly, transparently and securely.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

- Visit www.anubhutibypradeepa.com;
- Purchase a product;
- Request a custom or personalised artwork;
- Book or attend a workshop or event;
- Submit an enquiry, review or testimonial;
- Subscribe to marketing communications;
- Communicate with us by email, telephone, WhatsApp or social media; or
- Otherwise interact with Anubhuti by Pradeepa.

This policy applies to customers and visitors in India and other countries. Additional rights may apply depending on where you live.

2. WHO IS RESPONSIBLE FOR YOUR INFORMATION?

For the purposes of applicable privacy and data-protection laws, the controller or Data Fiduciary responsible for your personal information is:

Anubhuti by Pradeepa
Operated by: Anubhuti By Pradeepa
Business address: B103, Satvam Parklane, Sargasan, Gandhinagar, GUJARAT, INDIA
Email: anubhuti.by.pradeepa@gmail.com
Telephone/WhatsApp: +91 9662668048
Website: www.anubhutibypradeepa.com

Questions, requests or complaints about personal information may be sent to the email or postal address above.

3. PERSONAL INFORMATION WE COLLECT

The information collected depends on how you interact with us.

3.1 Information you provide directly

We may collect:

- Your name;
- Email address;
- Telephone or WhatsApp number;
- Billing and delivery address;
- Country and postal code;
- Account login information if you create a website account;
- Products purchased and order history;
- Workshop or event booking information;
- Messages, enquiries and customer-service correspondence;
- Newsletter and marketing preferences;
- Reviews, ratings, testimonials and feedback;
- Details required for a custom or personalised order;
- Names, dates, wording, colour choices and design preferences supplied for personalisation;
- Photographs, logos, reference images or other materials supplied for a commission;
- Accessibility, allergy or other relevant requirements voluntarily provided for a workshop;
- Information included in a competition, survey or promotional response; and
- Any other information you choose to provide.

Please avoid sending sensitive personal information unless it is genuinely necessary for the service requested and we have agreed to receive it.

3.2 Payment information

Payments are processed through payment gateways and financial-service providers made available through or connected to our website.

We do not ordinarily receive or store your complete payment-card number, card security code or online-banking credentials. We may receive limited transaction information such as:

- Payment status;
- Transaction reference;
- Payment method category;
- Amount paid;
- Billing name and address; and
- Information required to process a refund or investigate a disputed payment.

The relevant payment provider processes payment information under its own privacy policy and security practices.

3.3 Information collected automatically

When you use our website, Wix and connected technologies may automatically collect information such as:

- Internet Protocol address;
- Browser and device type;
- Operating system;
- Approximate location derived from an IP address;
- Language and time-zone settings;
- Pages viewed and links selected;
- Date, time and duration of visits;
- Referring website or campaign;
- Shopping-cart and checkout activity;
- Website errors, performance and security events;
- Cookie identifiers and consent preferences; and
- Information used to prevent fraud and keep the website secure.

Some of this information may be personal information when it can be linked to an identifiable person or device.

3.4 Information received from other sources

We may receive information from:

- Wix, which operates our website and online store;
- Payment processors;
- Delivery and courier companies;
- Workshop venues or event partners;
- Social-media platforms when you contact or interact with us there;
- Google, Meta or another review platform when you submit a public review or authorise it to be displayed;
- Marketing, analytics or advertising services that you have permitted through cookie settings; and
- Publicly available sources where it is lawful and appropriate to use the information.

We do not intentionally combine public information with private customer information for unrelated purposes.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

- Process, confirm and fulfil orders;
- Collect payment and issue invoices, credits or refunds;
- Prepare and deliver personalised products and commissioned artwork;
- Contact you for missing details, design approval or order clarification;
- Arrange shipping, delivery, tracking and customs documentation;
- Manage workshop and event registrations;
- Provide customer service and respond to enquiries;
- Manage returns, damage reports, complaints and disputes;
- Maintain customer accounts and order histories;
- Prevent fraud, misuse and security incidents;
- Operate, troubleshoot and improve the website;
- Understand how visitors use the website;
- Send newsletters or promotional messages where permitted;
- Request or publish reviews and testimonials with appropriate permission;
- Maintain financial, tax and business records;
- Establish, exercise or defend legal claims; and
- Comply with legal, regulatory, customs and law-enforcement obligations.

We will not use personal information for a materially incompatible new purpose without providing appropriate notice and, where required, obtaining consent.

5. OUR REASONS FOR PROCESSING INFORMATION

Depending on the applicable law and the activity involved, we rely on one or more of the following grounds:

5.1 Contract

We process information when necessary to take steps at your request or perform a contract with you. This includes processing orders, creating personalised work, arranging delivery and handling customer-service requests.

5.2 Consent

We may rely on consent for optional marketing, non-essential cookies, publication of identifiable testimonials, use of certain commission photographs or another activity where consent is appropriate.

You may withdraw consent at any time. Withdrawal does not make earlier lawful processing unlawful.

5.3 Legal obligation

We process information where necessary to comply with tax, accounting, customs, consumer-protection, fraud-prevention or other legal obligations.

5.4 Legitimate or permitted business purposes

Where allowed by applicable law, we may process information for legitimate business purposes such as securing the website, preventing fraud, maintaining appropriate business records, improving services and responding to disputes.

We consider the likely effect on your interests and rights before relying on this basis.

5.5 Certain legitimate uses under Indian law

Where applicable, we may process personal information for a legitimate use recognised under Indian data-protection law, including responding to information you voluntarily provide for a specified purpose or complying with legal obligations.

6. INFORMATION NEEDED TO PROVIDE A SERVICE

Some information is required to process an order or provide a requested service. For example, we normally need a recipient name, delivery address and contact information to ship a product.

If you do not provide required information, we may be unable to:

- Accept or complete an order;
- Personalise an artwork;
- Deliver a parcel;
- Register you for a workshop; or
- Respond properly to a request.

Optional fields will be identified where reasonably possible.

7. CUSTOM ARTWORK AND PERSONALISATION DATA

Custom work may require names, dates, photographs, reference images, logos or personal stories. We use this material only as reasonably necessary to:

- Understand the creative brief;
- Prepare sketches or proofs;
- Produce the commissioned work;
- Obtain customer approval;
- Keep an appropriate order record; and
- Resolve questions or disputes concerning the commission.

If you provide information or an image relating to another person, including a child, you confirm that you are authorised to provide it for the intended purpose.

We will not intentionally publish identifiable customer photographs, private correspondence or sensitive personalisation without appropriate permission.

We may photograph completed artwork for quality and business records. Non-sensitive images of completed work may be used in our portfolio where permitted by our agreement with you. You may request confidentiality before production begins, particularly for private, surprise or unreleased corporate commissions.

8. WORKSHOPS AND EVENTS

When you book or attend a workshop or event, we may use your information to:

- Confirm and administer the booking;
- Send reminders or practical instructions;
- Notify you of a change or cancellation;
- Manage attendance and materials;
- Process payment or a permitted refund;
- Address accessibility or safety requirements; and
- Request feedback after the event.

Photographs or videos at events will be handled according to the notice and consent arrangements communicated to participants. You may tell us if you do not wish to be included in optional promotional photography.

9. REVIEWS AND TESTIMONIALS

If you submit a review or testimonial directly to us, we will publish your first name, rating, comments and related content only in accordance with the permission obtained from you.

Reviews submitted directly to Google, Meta or another public platform are also governed by that platform's privacy policy and visibility settings.

Our website may display reviews using a third-party widget or link. The provider may receive technical information when the widget loads, subject to cookie-consent requirements and the provider's privacy policy.

You may ask us to stop using an identifiable testimonial that you submitted directly to us. This will not necessarily affect processing that occurred lawfully before your request or copies that we do not control on independent platforms.

10. MARKETING COMMUNICATIONS

We may send promotional emails, messages or newsletters where:

- You have consented;
- Applicable law otherwise permits the communication; or
- The message concerns a similar product or service and you were given a lawful opportunity to opt out.

Order confirmations, shipping notices, workshop reminders, safety notices and responses to enquiries are service communications, not marketing.

You may unsubscribe from marketing at any time by:

- Selecting the unsubscribe link in an email;
- Using any opt-out instruction provided in the message; or
- Emailing anubhuti.by.pradeepa@gmail.com.

We may retain a minimal suppression record so that we can respect an unsubscribe request.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies. A cookie is a small file stored on a device that helps a website operate, remember preferences or understand usage.

Cookies may include:

11.1 Essential cookies

These support security, shopping-cart functions, checkout, account login, fraud prevention and core website operation. The website may not function properly without them.

11.2 Functional cookies

These remember choices and provide enhanced website functions.

11.3 Analytics cookies

Where enabled, these help us understand website traffic, performance and how visitors interact with pages.

11.4 Marketing cookies

Where enabled and permitted, these may help measure advertising or show more relevant promotions through services such as Google or Meta.

Wix Stores, Wix Bookings, third-party applications, embedded reviews, Google services, Meta services and other integrations may place their own cookies or similar technologies.

Where required, non-essential cookies will be controlled through the website's cookie-consent banner. You can accept, reject or revise available choices through the cookie settings provided on the website.

You may also control cookies through your browser. Blocking essential cookies may prevent the cart, checkout, login or other features from working correctly.

12. HOW WE SHARE PERSONAL INFORMATION

We share personal information only where reasonably necessary for the purposes described in this policy.

Recipients may include:

- Wix, as our website, ecommerce, forms and booking platform;
- Payment gateways, banks and fraud-prevention providers;
- Courier, postal, fulfilment and delivery providers;
- Customs authorities and cross-border logistics providers;
- Email, newsletter and customer-communication providers;
- Workshop venues and event partners where necessary to administer attendance;
- Google, Meta or other analytics, advertising, social-media and review providers where enabled and permitted;
- Accountants, lawyers, insurers and professional advisers;
- Technology and security service providers;
- Government, regulatory, tax, customs, court or law-enforcement authorities where required; and
- A successor or purchaser in connection with a genuine reorganisation, sale or transfer of the business, subject to appropriate protections.

Service providers are permitted to use personal information only for the relevant service or as otherwise allowed by law and their applicable agreements.

We do not sell or rent customer personal information for money.

13. WIX AND PAYMENT PROCESSING

Our website and online store are hosted on the Wix.com platform. Wix provides the infrastructure that allows us to display products, receive enquiries, manage bookings and sell products and services.

Information may be stored or processed through Wix's databases, applications and service providers in accordance with Wix's terms and privacy practices.

Payments may be processed through payment providers connected to Wix or otherwise selected by us. Payment providers process payment information under their own privacy policies. You should review the policy presented by the relevant provider where you require further information.

14. INTERNATIONAL DATA TRANSFERS

We are based in India and serve customers in more than one country. Wix and some of our service providers operate internationally. Personal information may therefore be processed in India and in other countries where those providers or their subcontractors operate.

Privacy laws and government-access rules may differ between countries.

Where applicable law requires safeguards for an international transfer, we will rely on an appropriate transfer mechanism, contractual protection, provider commitment or legal exception. Information about a particular provider's transfer safeguards may also be available in that provider's privacy policy.

You may contact us if you would like further information about safeguards relevant to your personal information.

15. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the relevant purpose, including legal, tax, accounting, warranty and dispute requirements.

Our usual retention approach is:

- Order, invoice, payment and tax records: normally up to eight financial years after the relevant transaction, or longer where required by law or an unresolved claim;
- Customer-service and non-order enquiries: normally up to 24 months after the last meaningful communication;
- Custom-order briefs, proofs and reference material: normally up to 12 months after completion, unless a longer period is needed for an ongoing relationship, warranty, dispute or agreed portfolio use;
- Account information: while the account remains active and for a reasonable period afterwards;
- Workshop registration records: normally up to 24 months after the event, except for financial records retained for the longer accounting period;
- Marketing contact information: until you unsubscribe, withdraw consent or the information becomes inactive, with a minimal suppression record retained where needed to respect your choice;
- Testimonials and portfolio permissions: while the content remains in use or until permission is withdrawn, subject to lawful prior use and record-keeping requirements;
- Website analytics and cookie data: according to the settings and retention periods of the relevant tool; and
- Complaint or legal-claim records: until the matter is resolved and any applicable limitation period has expired.

We may delete or anonymise information earlier when it is no longer needed. Aggregated or anonymised information that no longer identifies a person may be retained for statistical or business purposes.

16. SECURITY

We use reasonable organisational and technical measures appropriate to the nature of the information and the size of our business. These may include:

- Password-protected accounts;
- Restricted access to customer information;
- Secure website connections;
- Reputable website and payment providers;
- Software and account-security updates;
- Secure disposal or deletion when information is no longer needed; and
- Reasonable procedures for responding to security incidents.

No internet transmission, website or storage system can be guaranteed to be completely secure. You should use a strong, unique password for any account and avoid sending payment-card details through ordinary email, social-media messages or WhatsApp.

17. DATA BREACHES

If a personal-data breach occurs, we will investigate and take reasonable steps to reduce harm. Where applicable law requires it, we will notify the relevant authority and affected individuals within the legally required timeframe.

18. YOUR PRIVACY RIGHTS

Your rights depend on your location, the applicable law, the type of information and the reason it is being processed.

Subject to applicable conditions and exceptions, you may have the right to:

- Ask whether we process personal information about you;
- Request access to relevant personal information;
- Request correction or completion of inaccurate information;
- Request deletion or erasure;
- Withdraw consent;
- Object to certain processing;
- Request restriction of processing;
- Request transfer or portability of certain information;
- Ask for information about recipients or categories of recipients;
- Opt out of direct marketing;
- Nominate another person to exercise rights where Indian law provides this right; and
- Raise a complaint with us or an applicable data-protection authority.

Not every right applies in every circumstance. We may retain information where processing remains necessary to fulfil a contract, comply with law, maintain tax records, exercise legal rights, prevent fraud or protect another person's rights.

19. HOW TO EXERCISE YOUR RIGHTS

Send a request to:

Email: anubhuti.by.pradeepa@gmail.com
Subject: Privacy Request

Please describe your request and provide enough information to help us locate the relevant records.

We may ask for reasonable proof of identity before disclosing, correcting or deleting information. This is intended to protect personal information from unauthorised access.

We will respond within the period required by applicable law. If a request cannot be completed, we will explain the reason where legally required.

We do not normally charge for a privacy request. A reasonable fee may be charged, or a request may be refused, only where applicable law permits this for a manifestly unfounded, excessive or repetitive request.

20. RIGHT TO OBJECT TO DIRECT MARKETING

YOU MAY OBJECT TO THE USE OF YOUR PERSONAL INFORMATION FOR DIRECT MARKETING AT ANY TIME.

Use the unsubscribe option in the relevant communication or email anubhuti.by.pradeepa@gmail.com. We will stop the affected marketing within a reasonable period and any period required by law.

21. COMPLAINTS AND GRIEVANCE REDRESSAL

If you have a concern about how we handle personal information, please contact us first so that we can investigate and attempt to resolve it.

Privacy/grievance contact:

Anubhuti by Pradeepa
Attention: [FULL LEGAL NAME OR DESIGNATED GRIEVANCE CONTACT]
Email: anubhuti.by.pradeepa@gmail.com
Address: [FULL POSTAL BUSINESS ADDRESS, GUJARAT, INDIA]

You may also have the right to complain to the data-protection authority or regulator responsible for your location. This may include the applicable Indian data-protection authority, the UK Information Commissioner's Office or the supervisory authority in an EU member state.

22. CHILDREN'S INFORMATION

Our online shop and adult workshops are not directed at children, and children should not create an account or provide personal information without involvement from a parent or legal guardian.

We do not knowingly use children's personal information for behavioural advertising.

An adult may provide a child's name, photograph or other limited information for a personalised product. The adult confirms that they are the child's parent, legal guardian or are otherwise authorised to provide the information.

If you believe a child has provided personal information without appropriate authorisation, contact us so that we can review and, where appropriate, delete it.

23. SOCIAL MEDIA

If you interact with Anubhuti by Pradeepa through Instagram, Facebook, Pinterest, LinkedIn, YouTube, WhatsApp or another platform, both we and the platform may receive information about the interaction.

The platform controls its own processing, including account information, advertising profiles and platform analytics, under its own privacy policy.

Avoid posting private order information, addresses or payment details publicly. Use email or a private communication channel for customer-service matters.

24. THIRD-PARTY LINKS AND EMBEDDED CONTENT

Our website may contain links to, or content supplied by, third-party websites and services.

Those parties control their own privacy practices. This Privacy Policy does not govern independent websites or services that we do not control.

Opening a third-party link, video, map, social-media feed or review widget may allow that provider to collect technical or cookie information, subject to the website's consent controls and applicable law.

25. AUTOMATED DECISION-MAKING

We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Our website, payment providers or security services may use automated tools to detect suspected fraud, protect transactions or identify technical problems. Where a transaction is restricted, we may review available information or ask the relevant provider for assistance where appropriate.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our services, website tools, legal obligations or business practices.

The updated policy will be posted on this page with a revised “Last updated” date. If a change materially affects how previously collected information is used, we will provide additional notice or obtain consent where required.

27. CONTACT US

For privacy questions, rights requests, complaints or requests to withdraw consent, contact:

Please write “Privacy Request” in the email subject line where possible.

This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Refund Policy and website cookie settings.